Use this option if Zerya Support has already confirmed a refund or replacement and you are waiting for it.
For refunds:
- A refund is only considered issued once we have confirmed that it has been processed.
- Refunds are sent back to the original payment method.
- After processing, your bank or card issuer may require additional time before the credit appears on your account.
For replacements:
- Check any replacement shipping or tracking information we have sent you.
- If the shipment has not updated or has not arrived as expected, open a support request so we can review it.
When contacting us, include your original order number and your previous support case number if you have one.
This article is for refunds or replacements that have already been approved or confirmed. New return or product-issue requests should be submitted through the relevant Help Center option.