If the product or size you received is different from what you ordered, or an item is missing from your package, contact us through the Help Center.
Before reporting a missing item, check your tracking information when available, as some orders may arrive in more than one package.
- Open a support request for the affected order.
- Tell us what you ordered and what you actually received, or identify the missing item.
- For an incorrect item or size, attach a clear photo of the product and its size or product label when possible.
You can add photos when you request help. Clear photos of the item, label or packaging can help our team review the issue faster.
Our team will compare the information with your order and confirm the appropriate next step.
Please do not return an incorrect item until our support team provides instructions.