If your item arrived damaged or appears to have a defect, please contact us through the Help Center so our team can review the issue.
- Open a support request for the affected order.
- Tell us which item is affected and describe the problem.
- Attach clear photos showing the damage or defect. Photos of the packaging may also be helpful if the item was damaged during delivery.
You can add photos when you request help. Clear photos of the item, label or packaging can help our team review the issue faster.
Once the issue has been reviewed, our team will confirm the appropriate resolution. Depending on the circumstances, this may include a refund, replacement or another suitable solution.
Please do not dispose of or return the affected item unless our support team asks you to do so.