If a carrier couldn't deliver, they usually leave a notice or send a message with next steps, such as a redelivery or pickup point.
- Check your tracking for the failure reason.
- Follow the carrier's instructions for redelivery or pickup.
- Contact us if the reason looks wrong or the package is at risk of being sent back.
Tap FIND MY ORDER below and enter your email and order number to see your order's status, tracking number and latest update.