If you notice a Zerya Club charge that you do not immediately recognize, you can use the Help Center to identify the membership and review the information associated with it.
Before requesting a review, it may help to:
- Search your inbox and spam folder for emails from Zerya, including order confirmations and membership communications.
- Check any other email addresses you may have used with Zerya.
- Check whether another person authorized to use the payment method may have placed an order or joined the Club.
- Check whether one of the transactions is still pending if two similar charges appear.
The exact billing name shown on your statement can vary depending on your card issuer and payment processor, so it may not appear exactly as “Zerya”.
If the charge or membership does not look familiar, contact us through the Help Center. Our support team will open a case and review the available billing and membership information with you.
If you do not remember joining Zerya Club, our team can review the available membership and account information with you.
If something doesn't look right, contact us through the Help Center and our team can review your account and help resolve it.